Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: 9/14/2025

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Schedule service appointments
  • Request estimates or consultations
  • Subscribe to our newsletter
  • Contact us with questions or feedback
  • Create an account on our website

Information Collected

  • Name and contact information (phone, email, address)
  • Property details and HVAC system information
  • Service history and preferences
  • Payment information (processed securely through third parties)
  • Communications with our customer service team

2. Automatically Collected Information

Website Usage Data

When you visit our website, we automatically collect certain information:

  • IP address and browser information
  • Pages visited and time spent on site
  • Referring website and search terms
  • Device type and operating system
  • Geographic location (general area)

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

Service Delivery

  • Schedule and perform HVAC services
  • Process payments and maintain service records
  • Provide customer support and technical assistance
  • Send service reminders and maintenance notifications

Communication

  • Respond to inquiries and provide estimates
  • Send newsletters and educational content (with consent)
  • Notify you of special offers and promotions
  • Conduct customer satisfaction surveys

Business Operations

  • Improve our services and website functionality
  • Analyze usage patterns and customer preferences
  • Prevent fraud and ensure security
  • Comply with legal and regulatory requirements

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

Service Providers

  • Payment processors for transaction handling
  • Cloud storage providers for data hosting
  • Communication platforms for customer support
  • Marketing platforms for newsletters (with consent)

Legal Requirements

  • Compliance with legal obligations
  • Response to valid legal requests
  • Protection of our rights and safety
  • Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • SSL encryption for data transmission
  • Secure servers and data centers
  • Regular security assessments and updates
  • Limited access to personal information
  • Employee training on data protection

Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Access and Control

You have the following rights regarding your personal information:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Request a copy of your data

Marketing Communications

You can opt-out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. Note that you may still receive service-related communications.

7. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Specific retention periods include:

  • Customer records: 7 years for tax and warranty purposes
  • Service history: Indefinitely for maintenance and safety
  • Marketing data: Until you opt-out or request deletion
  • Website analytics: Up to 26 months

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our services after such changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

American Air HVAC - Privacy Officer

Phone: (555) 123-HVAC

Email: [email protected]

Address: 123 HVAC Street, Your City, State 12345

We will respond to your privacy-related inquiries within 30 days of receipt.